Returns & Exchanges

Returns & Exchanges

At Norray, every product is crafted with care, intention, and attention to detail. Because we sell fragrance and body care items, we prioritize product safety, freshness, and hygiene for all of our customers.

All Sales Are Final

Due to the personal nature of our products, we do not offer returns or exchanges. This policy ensures that every item you receive is brand new, unused, and handled with the highest standards of care.

We encourage reviewing product descriptions carefully before purchasing and reaching out with any questions — we’re always happy to help guide you toward the perfect choice.

Damaged Items

If your order arrives damaged, we’re here to make it right.

Please contact us through the Contact Us page within a reasonable time after delivery and include:

• Your order number

• Clear photos of the damaged item(s)

• Photos of the packaging

After review and approval, we will issue a store credit for the affected item(s). Store credits can be used toward a future purchase and allow you to choose something you’ll love.

Need Assistance?

If you have questions about a product before purchasing or need help after your order arrives, our team is always happy to support you. Please reach out through our Contact Us page and we’ll respond as soon as possible.

Thank you for understanding and for choosing Norray, where luxury is handled with care from start to finish.